I’m okay

April 29, 2008

I’ve been receiving many phone calls and e-mails today from friends and colleagues checking in on me after hearing about the tornadoes that ripped through Richmond and southeast Virginia yesterday. Yes, I am in one piece. Tagged: Association Management; Associations; CAE; Certified Association Executive You’re reading Certified Association Executive by Ben Martin, CAE. Subscribe by […]

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Demo #2

April 25, 2008

Mobile post sent by bkmcae using Utterz.  Replies.  mp3 You’re reading Certified Association Executive by Ben Martin, CAE. Subscribe by RSS.

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Handout and slides from my presentation at Digital Now today

April 24, 2008

Head on over to the Digital Now blog for slides and handouts of my Cool Tools presentation. Some photos from Digital Now on Flickr. The photo in this post is of Chris Anderson describing the long tail. Tagged: Association Management; Associations; CAE; Certified Association Executive You’re reading Certified Association Executive by Ben Martin, CAE. Subscribe […]

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Digital Now mobile backchannel

April 24, 2008

If you want to eavesdrop on the Digital Now mobile backchannel, you can! Compose a text message to 35350 and put the following text into the body of the message: connect dn08 dn. Thanks to Josh Goldman for setting it up. Tagged: Association Management; Associations; CAE; Certified Association Executive You’re reading Certified Association Executive by […]

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Here Comes Everybody is the association industry’s must-read book of the year

April 22, 2008

Association professionals: Put Clay Shirky’s new book at the top of your reading list. Here Comes Everybody: The Power of Organizing without Organizations is a thoroughly considered, articulate demonstration of the revolutionary change social media is imposing on our society. Never before have I dog-eared a book like I did with this one – I’ve […]

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Twitter as a get out of jail free card

April 17, 2008

Those who “get it” get out. Tagged: Association Management; Associations; CAE; Certified Association Executive You’re reading Certified Association Executive by Ben Martin, CAE. Subscribe by RSS.

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Twitter for proactive customer service

April 16, 2008

Caution: Twitter post. For all those who don’t care or don’t get it, this post from ReadWriteWeb is a must-read. Anyone who uses Twitter knows that it’s instinctual to tweet about frustrating customer experiences. Why not use Twitter to fix those problems right when they crop up? That’s what Comcast is doing. Side note: Association […]

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Who is Frank Eliason?

April 10, 2008

Comcast, the company known for glitzy multi-million dollar ad campaigns backed up by horrendous customer service and dozing technicians now has an online advocate tweeting and getting mentioned in blogs. His email address and phone number are even popping up online. Has Comcast caught the cluetrain, or is this just another mega marketing campaign with […]

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Thank you! Milestone: 300 RSS subscribers

April 9, 2008

I’ve been flirting with 300 subscribers to my primary RSS feed for about the last three weeks and finally crossed that threshold yesterday. I am honored that 300 people actually care enough about what I think to subscribe to my blog. Thank you. Tagged: Association Management; Associations; CAE; Certified Association Executive You’re reading Certified Association […]

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All quiet on the Certified Association Executive blog front

April 8, 2008

From now through April 26 or so, I’ll be entering my association-themed blog posts on the Digital Now blog. Digital Now is a premier conference for association executives, April 23-26, developed by Fusion Productions, a client. Here are two recent posts: Turds Terms of Use Assume everyone is a blogger Tagged: Association Management; Associations; CAE; […]

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